Case Manager FAQ

The McKenzie Case Manager – FAQ

Can I get CEUs for this course and how many?

The McKenzie Institute makes application to those states known to require pre-approval for continuing education and will annually request approval equal to 12 contact hours. The CEU equation may vary or it is possible that you may reside in a state that does not accept any home study courses for CEU's. It is always wise to check with your state board or association regulating CEU requirements if that is a need for you. You can also check our online CEU directory for approvals received.

How long do I have to complete the Case Manager course?

Your registration will remain active for 3 months (or 90 days) effective immediately upon the date of your registration.

How does the scoring work?

Your score for each question is immediately saved based on your first selection. One point is scored for each correct answer given on the first attempt. If you answered incorrectly on the first attempt, no point will be awarded for that question. Scores for each case will be provided, however, the final score will be cumulative of all eight cases and provided after the last case is completed. You do not need to attain a specific score in order to receive CE credit for this course. The scoring element exists for personal development and review purposes only.

Do I have to complete all 8 cases in one sitting?

No, in fact you can take a break at any point during the eight cases and when you log back in to the course it will take you back to the exact place in the case where you left off. A case is not considered complete until all questions have been answered and a case evaluation has been submitted.

Do I have to complete cases in a particular order?

No. Each of the eight cases can be completed in any order. Only the questions within each case must be done in the sequential order.
IMPORTANT NOTE: You will not be able to repeat any completed cases or change your original answers until all eight cases have been scored, eight Case Evaluations and the final Course Evaluation have been submitted.

How long does it take to complete each case?

Each case has approximately 20 questions and can take anywhere between 30-90 minutes depending on how much time you spend thinking and exploring. Keep in mind that you will learn as much or more from wrong answers as you will from the correct answers. Even if you get a question correct the first time, it is worth using your back button to explore the incorrect answers.

How do I know when I am done?

Done with a case: When you finish each case and reach the Case Wrap-Up page, you will be asked to submit an online Case Evaluation. Once that form has been submitted, we consider that case to be complete and a numerical score will appear beneath its image on the main case screen.
Done with the course: When you finish all eight cases and all eight Case Evaluation forms have been submitted, the final required step is to complete the Course Evaluation form. Once you have done so, you are finished.
Once you have completed the course, you are encouraged to revisit any of the eight cases as many times as you wish within your 90 day enrollment period. Since you will learn as much or more from wrong answers as you will from the correct answers, once you have completed the course in its entirety, it is worth going back and exploring the incorrect answers.

Will I receive a certificate of completion for each case?

No, you receive one certificate only at the completion of the course, which is determined by the submission of 8 separate Case Evaluations and the final Course Assessment. Upon receipt of this final document, we will issue you a digital certificate of completion. No certificates will be issued for partial completion.

Why can't I print the assessment form as the case progresses?

You are welcome to, but since each printing of the assessment form uses 2-3 pieces of paper and each case is 15 to 20 questions long, it is not recommended. We suggest you print a blank assessment form at the start of a case and then if you wish, print a completed assessment form at the close of the case. Also, the forms at the very beginning and the end are specially designed for printing, while the forms displayed in the middle of the case are not.

I can't get past a certain page. I get an error saying "page can not be found," what do I do?

First, hit the refresh or reload button on your browser a few times. If the error persists, it may indicate that you have lost your connection to the internet. If you have not, use the contact information listed below. Please be prepared to describe what case you are in and what question you are on.

What do I do if I am having technical difficulty?

If you have completed the system check and something within the McKenzie Case Manager does not appear to be working for you, you can use the contact information below. Again, please describe in detail exactly the problem that is occurring. If a specific error message appears and you can cut and paste the message directly into an email to us, that would help to expedite troubleshooting the problem.

Email MIUSA: [email protected]
Phone: 1-800-635-8380 (Toll Free) or 1-315-471-7612


Canada Clinicians email: [email protected]